Privacy Policy

Last updated: January 20, 2026

Silicon Harbor Business Services, Inc. ("Company," "we," "us," or "our") operates the SHBS software platform, related applications, and associated websites (collectively, the "Services"). We are committed to protecting privacy and handling personal information in a transparent, responsible, and security-focused manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with our platform, or use applications provided through SHBS.

1. Who We Are

Company: Silicon Harbor Business Services, Inc.
Location: Mount Pleasant, South Carolina 29466, United States
Website: https://www.shbsusa.com
Contact: info@shbsusa.com

If you have questions about this Privacy Policy or our data practices, please contact us using the information above.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to SHBS marketing or informational websites
• Users who create accounts on the SHBS platform
• Users of software applications operated or hosted by SHBS
• Communications and interactions related to the Services

This Policy does not apply to third-party websites, services, or applications that may be linked from the Services or integrated by users.

United States Only

The Services are offered solely to individuals and entities located in the United States. We do not knowingly collect or process personal information from individuals located outside the United States.

3. Information We Collect

A. Information You Provide Directly

We may collect information you choose to provide, including:

• Name
• Email address
• Company or business name
• Contact form messages or support inquiries
• Account credentials (such as email, password, or single sign-on identifiers)
• Billing, licensing, and subscription information (excluding full payment card numbers)

B. Platform and Application Data

When you use the SHBS platform or SHBS-hosted applications, we may process and store data necessary to provide the Services, including:

• Configuration and account-level settings
• Licensing and entitlement information
• Application-specific operational data generated by your use of the Services
• Audit, logging, and system metadata required for security, reliability, and support

If an SHBS application connects to third-party systems (such as accounting platforms or payment processors), data accessed or processed through those connections is handled solely to deliver the requested functionality.

C. Automatically Collected Information

We may automatically collect limited technical information, such as:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and usage patterns

This information is used only for security, fraud prevention, diagnostics, and operational purposes.

We do not use advertising trackers, remarketing tools, or behavioral profiling technologies.

4. Cookies and Tracking Technologies

We may use essential cookies or similar technologies required for basic operation, security, and session management.

At this time:

• We do not use advertising or remarketing cookies
• We do not use third-party analytics platforms

If this changes, this Privacy Policy will be updated accordingly.

5. How We Use Information

We use collected information to:

• Provide, operate, and maintain the SHBS platform and applications
• Create and manage user accounts
• Administer licensing, subscriptions, and billing
• Deliver support, updates, and service communications
• Monitor system performance, reliability, and security
• Prevent fraud and enforce platform policies
• Comply with legal and regulatory obligations

We do not sell personal information.

6. How We Share Information

We may share information only in the following circumstances:

• With trusted service providers who assist in operating the Services, subject to confidentiality and data-protection obligations
• To comply with legal requirements, court orders, or lawful government requests
• To protect the rights, property, or safety of the Company, users, or others
• In connection with a merger, acquisition, financing, or sale of assets

We do not share personal information for advertising or marketing purposes.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services
• Fulfill contractual, accounting, and legal obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on the nature of the data and applicable requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While no system can be guaranteed to be completely secure, we regularly review and improve our security practices.

9. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us at info@shbsusa.com. We will respond in accordance with applicable U.S. law.

10. Data Processing Location

The Services are intended for use only in the United States. Personal information processed in connection with the Services is processed and stored in the United States. We do not intentionally transfer personal information internationally.

11. Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Silicon Harbor Business Services, Inc.
Mount Pleasant, South Carolina 29466
Email: info@shbsusa.com