The Importance of Feedback for Small Businesses and How to ask Customers to leave a Review

Getting a customer’s feedback is an efficient way to find out how your business is doing. You are able to see where your strengths are and find which aspects you are lacking in.

Keep in mind that your reputation is at stake when someone leaves a review. According to survey findings, a negative experience is more likely to produce a review than a positive one. You must know how to respond to these to win people’s trust in your brand.

We are in the digital age where everything can be posted online—and that including customer reviews. Positive feedback can drive new clients to your business. Nowadays, people looks at other’s experience before making a decision and this is especially true for online selling businesses.

So why is it so important to get feedback?

Boosts your SEO
Builds credibility
Reviews help you get more sales
Helps you understand the customer experience

Remember that not everyone that comes to your store, or orders from your shop, will leave a review. When they are not asked to, they won’t even bother. This is where you come in to initiate that. What are some ways that you can ask your customers for their feedback?

This is all crucial information that you as a business owner must analyze—and always look at every review as something that you can use for further improvements.

Silicon Harbor Business Services is based in Mount Pleasant, SC.  We provide solid, practical advice to small business owners and select individuals.  

We work with Quickbooks Online, Quickbooks Desktop and Quickbooks Enterprise. For Quickbooks Online, we work with clients in Mount Pleasant, Charleston, Philadelphia, and across the US. For Quickbooks Desktop and Quickbooks Enterprise, we only work locally in the Charleston, SC area.

For a complete list of our services, please click here. If you have any questions about online bookkeeping or business consultancy, we’d love to hear from you. Please contact us here.